There are some special advantages of using this kind of call center management software or SIP dialer. This are able to work in both Unicast and Multicast server. Through Unicast the conversation take place between two parties and for Multicast the conversation take place more than two parties which is called teleconferencing. There are some other special features for which the SIP dialer is going to be popular day by day.
SIP dialer or softphone has a number of advantages like:
- Availability: It is available to download for free on the internet. Many provider provide free version of a SIP dialer to download, user can make calls using this free version directly to any land line or mobile phone number in the world.
- Cost effectiveness: Using a SIP dialer you can make calls via VoIP (Voice over Internet Protocol), which is the most cost effective way to make phone calls. Traditional phone line or mobile phone can be used to make calls by paying a huge amount of bill.
- Time saving ability: Some of its special features like teleconferencing facility, broadcasting recorded messages or SMS to a large group of people simultaneously save time when using SIP dialer services.
- A SIP Dialer is very much predictive, Call centers use this kind of Softphone regularly for their business effectiveness, simple to use functions etc. Using this dialer communication with potential customer and clients is getting more easy and reliable.
- After downloading the software in the computer it becomes easy to send single SMS or a recorded message to a client or multiple recorded messages or SMS to thousands of recipients.
- A SIP dialer can easily installed in computer or standard mobile handset. Users can make VoIP phone calls directly from their computer or mobile using SIP dialer. At present people around Middle East countries like KSA, UAE, Qatar, Oman etc. are using this service to make overseas calls. Voice and video calls can also be making from a SIP dialer. The main requirement to make call is internet connection while using in both computer and mobile handset. The quality of voice and video conversation is depend on some other things like voice carrier route, softswitch, byte saver etc. If all these requirements got fulfilled than this kind of calling method is one of the best in the world for cost effectiveness.
Some other use of SIP Dialer:
- Corporate business offices use SIP dialer service due to its good quality video and voice (single and multiple) services. SIP can sometimes eliminate the need of overnight travel to a business meeting.
- Doctors who are giving patients prescription around the world using teleconference are using this service regularly.
- Many university / college / school use this service to taught courses in the classroom or outside the classroom.